Comments for Air Travel Luggage Consultant Weblog http://theemptycarousel08.wordpress.com Luggage Advice for the Air Travel Consumer Sun, 10 Aug 2008 19:19:47 +0000 http://wordpress.com/ hourly 1 Comment on Air Travel Consumer Take back your control of your luggage by Susan Asa0Katz http://theemptycarousel08.wordpress.com/2008/04/07/air-travel-consumer-take-back-your-control-of-your-luggage/#comment-52 Susan Asa0Katz Sun, 10 Aug 2008 19:19:47 +0000 http://theemptycarousel08.wordpress.com/?p=9#comment-52 I am currently sitting waiting to hear about my lost luggage from United Airlines! Little did I realize on Friday morning in LA that when I handed my luggage over that there was an entire company behind United Airlines that do not care about their customers’? First, my flight was delayed, then after boarding half the plane they took the passengers off because the aircraft was unsafe to fly. After spending 1.5 hours in line at customer service I was rerouted back on the new plane through Denver arriving in to Toronto at midnight. I was supposed to be home at 8:29 pm. upon arrival in Toronto I tried to verify that my luggage was on the connecting flight but was informed that they had no information. So after perusing bags for 1 hour at the carousel proved that my bag did not make it, I then had to file a missing baggage report and head into customs with more paperwork. Saturday morning I began calling the airline only to find that the customer service people were in India and the staff had one standard reply: "I'm sorry Mame". They would not even remotely admit to being at fault. On my 3rd call of the day I was informed that the bag had arrived on an Air Canada flight that had arrive at 4:20 pm but United had not picked it up. I was assured that the guy in India would insure that my bag was retrieved and I would get a call back soon. The saddest part was that I kept telling them that my blackberry charger was in the bag and that that meant that I would be housebound unless they offered to pay for a new charger - which they wouldn't. At 10:00 pm I called back, having not heard from them. Of course by the time I got through to a live person, again in India, he was unable to reach the airport as it was closed. I was promised that I would hear from them this morning (Sunday) with news as to when my bag would be delivered. Once again they did not follow up so when I called I was not surprised to hear a new story - my bag has not been found and may still be in Denver. This time I spoke to someone in the Philippines. This call lasted over 2 hours and made me late for an appointment. I called back this afternoon and have been told that I will receive a call back from India within the hour. The countdown is on with 4 minutes to go. Why has United Airlines made me feel like I am in a hostage situation? Why do they take no responsibility? How can a company operate in such a manor? In any other business this lack of service would put the company out of business. Perhaps this is a contributing fact to the poor performance of the airline industry. I do know that I will NEVER fly United again. I will make sure that my company never books flights through United. I will also make sure that everyone I know hears about how United does not have a customer service department because although I have spoken with at least 11 staff members they are not serving their customers. Who knows, I may never check a bag again. I am currently sitting waiting to hear about my lost luggage from United Airlines! Little did I realize on Friday morning in LA that when I handed my luggage over that there was an entire company behind United Airlines that do not care about their customers’? First, my flight was delayed, then after boarding half the plane they took the passengers off because the aircraft was unsafe to fly. After spending 1.5 hours in line at customer service I was rerouted back on the new plane through Denver arriving in to Toronto at midnight. I was supposed to be home at 8:29 pm. upon arrival in Toronto I tried to verify that my luggage was on the connecting flight but was informed that they had no information. So after perusing bags for 1 hour at the carousel proved that my bag did not make it, I then had to file a missing baggage report and head into customs with more paperwork. Saturday morning I began calling the airline only to find that the customer service people were in India and the staff had one standard reply: “I’m sorry Mame”. They would not even remotely admit to being at fault. On my 3rd call of the day I was informed that the bag had arrived on an Air Canada flight that had arrive at 4:20 pm but United had not picked it up. I was assured that the guy in India would insure that my bag was retrieved and I would get a call back soon. The saddest part was that I kept telling them that my blackberry charger was in the bag and that that meant that I would be housebound unless they offered to pay for a new charger – which they wouldn’t.
At 10:00 pm I called back, having not heard from them. Of course by the time I got through to a live person, again in India, he was unable to reach the airport as it was closed. I was promised that I would hear from them this morning (Sunday) with news as to when my bag would be delivered.
Once again they did not follow up so when I called I was not surprised to hear a new story – my bag has not been found and may still be in Denver. This time I spoke to someone in the Philippines. This call lasted over 2 hours and made me late for an appointment. I called back this afternoon and have been told that I will receive a call back from India within the hour. The countdown is on with 4 minutes to go.
Why has United Airlines made me feel like I am in a hostage situation? Why do they take no responsibility? How can a company operate in such a manor? In any other business this lack of service would put the company out of business.
Perhaps this is a contributing fact to the poor performance of the airline industry. I do know that I will NEVER fly United again. I will make sure that my company never books flights through United. I will also make sure that everyone I know hears about how United does not have a customer service department because although I have spoken with at least 11 staff members they are not serving their customers. Who knows, I may never check a bag again.

]]> Comment on Directly From Me to You, Get Your Popcorn and Soda And Your Spare Underware:American Airlines Baggage Mess – iReport.com by Directly From Me to You, Get Your Popcorn and Soda And Your Spare ... · http://theemptycarousel08.wordpress.com/2008/07/31/directly-from-me-to-you-get-your-popcorn-and-soda-and-your-spare-underwareamerican-airlines-baggage-mess-ireportcom/#comment-50 Directly From Me to You, Get Your Popcorn and Soda And Your Spare ... · Fri, 01 Aug 2008 06:21:58 +0000 http://theemptycarousel08.wordpress.com/?p=69#comment-50 [...] & Other Bags News » News News Directly From Me to You, Get Your Popcorn and Soda And Your Spare ...2008-08-01 01:21:50Sent luggage mess last night that a passenger took at JFK. She knew I am the [...] [...] & Other Bags News » News News Directly From Me to You, Get Your Popcorn and Soda And Your Spare …2008-08-01 01:21:50Sent luggage mess last night that a passenger took at JFK. She knew I am the [...]

]]> Comment on My Cruise is in the Bag Baby, But Where is my Luggage? Oh #!%!!! it is Formal Night Tonight!! by My Cruise is in the Bag Baby, But Where is my Luggage? Oh … | Cruises http://theemptycarousel08.wordpress.com/2008/07/23/my-cruise-is-in-the-bag-baby-but-where-is-my-luggage-oh-it-is-formal-night-tonight/#comment-49 My Cruise is in the Bag Baby, But Where is my Luggage? Oh … | Cruises Wed, 23 Jul 2008 18:34:02 +0000 http://theemptycarousel08.wordpress.com/?p=60#comment-49 [...] Vera wrote an interesting post today onHere’s a quick excerpt [...] [...] Vera wrote an interesting post today onHere’s a quick excerpt [...]

]]> Comment on What are your legal rights when you travel by air? by Tamara http://theemptycarousel08.wordpress.com/2008/04/08/what-are-your-legal-rights-when-you-travel-by-air/#comment-48 Tamara Wed, 23 Jul 2008 00:15:41 +0000 http://theemptycarousel08.wordpress.com/?p=11#comment-48 Hi there, I'm currently in a lost luggage saga with Virgin Atlantic. Initially I was told my baggage was delayed, it's simply at JFK. Although it's been 19 days and still no update and tracking to where my missing suitcase is! They advise you to fill out a compensation form after 21 days, although I don't believe they are even trying as they keep telling me different stories. What can I do? Hi there, I’m currently in a lost luggage saga with Virgin Atlantic. Initially I was told my baggage was delayed, it’s simply at JFK. Although it’s been 19 days and still no update and tracking to where my missing suitcase is! They advise you to fill out a compensation form after 21 days, although I don’t believe they are even trying as they keep telling me different stories. What can I do?

]]> Comment on Carry-on luggage and the savvy traveler, are you at risk? You bet you are! by S. Russell http://theemptycarousel08.wordpress.com/2008/06/03/carry-on-luggage-and-the-savvy-traveler-are-you-at-risk-you-bet-you-are/#comment-47 S. Russell Sat, 28 Jun 2008 00:09:44 +0000 http://theemptycarousel08.wordpress.com/?p=44#comment-47 I recently had an unpleasant experience on a business trip to Dallas. I have not flown for a couple of years so this trend was new to me. I checked my suitcase as I normally do and proceeded to the gate with my carry on briefcase. At the gate I noticed all the other passengers were pulling their wheeled suitcases behind them for carry on.Guess what, there was not enough space in the overheads to accommodate all of these bags which should have been checked. Now I became the bad guy because I would not place my briefcase under the seat in front of me. I barely have room to get my knees into the space provided. This is a ridiculous situation the airlines must correct. Comment? Sincerely, Stephen Russell I recently had an unpleasant experience on a business trip to Dallas.
I have not flown for a couple of years so this trend was new to me.
I checked my suitcase as I normally do and proceeded to the gate with
my carry on briefcase. At the gate I noticed all the other passengers were
pulling their wheeled suitcases behind them for carry on.Guess what,
there was not enough space in the overheads to accommodate all of these
bags which should have been checked. Now I became the bad guy because I would not
place my briefcase under the seat in front of me. I barely have room to get my knees
into the space provided. This is a ridiculous situation the airlines must correct.
Comment?

Sincerely,
Stephen Russell

]]> Comment on Air Travelers, Summer is Upon us. What Should You Safely Pack in Your Checked or Carry-on Luggage For Your Long Awaited Vacation? An Excerpt From Chapter 2 of My Book The Empty Carousel Will Guide You! by unknown aircraft over florida http://theemptycarousel08.wordpress.com/2008/05/13/air-travelers-summer-is-upon-us-what-should-you-safely-pack-in-your-checked-or-carry-on-luggage-for-your-long-awaited-vacation-an-excerpt-from-chapter-2-of-my-book-the-empty-carousel-will-guide-you/#comment-32 unknown aircraft over florida Mon, 19 May 2008 15:53:10 +0000 http://theemptycarousel08.wordpress.com/?p=42#comment-32 [...] many of you have experienced this past Winter and Spring. First I would like to take a moment to thihttp://theemptycarousel08.wordpress.com/2008/05/13/air-travelers-summer-is-upon-us-what-should-you-s...Aero-News: Quote of the Day 05.14.08 The Aero-News Network"The plaintiff had no seat to return to, [...] [...] many of you have experienced this past Winter and Spring. First I would like to take a moment to thihttp://theemptycarousel08.wordpress.com/2008/05/13/air-travelers-summer-is-upon-us-what-should-you-s…Aero-News: Quote of the Day 05.14.08 The Aero-News Network”The plaintiff had no seat to return to, [...]

]]> Comment on Almost 5 Million Travelers Stood Facing an Empty Baggage Carousel in 2007, Imagine The Entire City of Los Angeles Deserted! by jitendra http://theemptycarousel08.wordpress.com/2008/05/08/almost-5-million-travelers-stood-facing-an-empty-baggage-carousel-in-2007-imagine-the-entire-city-of-los-angeles-deserted/#comment-21 jitendra Thu, 08 May 2008 05:47:44 +0000 http://theemptycarousel08.wordpress.com/?p=34#comment-21 Hello !!! Wow! You have a great site here man.I love it and the images are stunning. Keep them coming. jitendra Hello !!!
Wow! You have a great site here man.I love it and the images are stunning. Keep them coming.
jitendra

]]> Comment on Airline Travel Consumers, a $25 Second Checked Bag Fee is a Double Edged Sword For You and The Truth Behind The Fee You are Being Forced to Pay For Your Checked Luggage by Napha_moo http://theemptycarousel08.wordpress.com/2008/04/26/airline-travel-consumers-a-25-second-checked-bag-fee-is-a-double-edged-sword-for-you-and-the-truth-behind-the-fee-you-are-being-forced-to-pay-for-your-checked-luggage/#comment-14 Napha_moo Sun, 27 Apr 2008 14:12:47 +0000 http://theemptycarousel08.wordpress.com/?p=27#comment-14 Thank you. Thank you.

]]> Comment on Airline Travel Consumers, a $25 Second Checked Bag Fee is a Double Edged Sword For You and The Truth Behind The Fee You are Being Forced to Pay For Your Checked Luggage by Jason Rakowski http://theemptycarousel08.wordpress.com/2008/04/26/airline-travel-consumers-a-25-second-checked-bag-fee-is-a-double-edged-sword-for-you-and-the-truth-behind-the-fee-you-are-being-forced-to-pay-for-your-checked-luggage/#comment-8 Jason Rakowski Sat, 26 Apr 2008 05:46:32 +0000 http://theemptycarousel08.wordpress.com/?p=27#comment-8 Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. . Jason Rakowski Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

Jason Rakowski

]]> Comment on Where is the security for your luggage at the carousel? by Betsy Donnelly http://theemptycarousel08.wordpress.com/2008/04/17/where-is-the-security-for-your-luggage-at-the-carousel/#comment-7 Betsy Donnelly Sun, 20 Apr 2008 18:17:49 +0000 http://theemptycarousel08.wordpress.com/?p=24#comment-7 Scott, this information is so incredibly valuable. I have experienced the frustration of lost luggage, and your book and consultation with me were really helpful. Thanks for being an expert at this . Scott, this information is so incredibly valuable. I have experienced the frustration of lost luggage, and your book and consultation with me were really helpful. Thanks for being an expert at this .

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