Posted on June 3, 2008. Filed under: Uncategorized | Tags: ABC, Air Travel, airline luggage, Airline Statistics, airlines, American, ATA, Baggage fees, Brian Williams, carry-on luggage, CBS, CNBC, CNN, damaged luggage, Delta, DOT, Expedia, fodors, Fromers, Good Morning America, Kayak.com Orbitz, lost luggage, luggage mishandle statistics, NBC, Southwest, The Empty Carousel, The Today Show, Travel books, Travel clubs, Travelocity, US Airways |
As a former system manager of baggage services for more than 50 cities, author, consultant to air travelers, speaker, and veteran of the airlines for almost 20 years, I can assure you your attempts to carry your luggage on board a flight is not an end all cure all anymore to your luggage woes. Are [...]
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Posted on April 10, 2008. Filed under: Travel, Uncategorized | Tags: Add new tag, airline luggage, airlines, American Airlines, aviation, baggage, baggage claims, cancelled flights, carry-on luggage, checked luggage, delayed flights, DOT, lost luggage, mishandled baggage statistics, Travel, travel blog, TSA, vacation |
While working as an airline baggage service manager, I received a call one day from a woman who said her bag was lost, that is not uncommon these days as many of you know. She was frantic, so I did what I did best, used empathy (sincerely) and listened to what her itinerary was etc. [...]
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