Breaking news air travelers!! Just announced today that American and United Airlines will now be paying their own employees to stand at the entrance to security check points to “Strictly Enforce” Carry-on Luggage. (Remember as I have stated before, when the big carriers do this, the other carriers tend to follow suit.)
With the new checked [...]
While working as an airline baggage service manager, I received a call one day from a woman who said her bag was lost, that is not uncommon these days as many of you know. She was frantic, so I did what I did best, used empathy (sincerely) and listened to what her itinerary was etc. [...]
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