Luggage “Cops” Will Be Watching You!

Posted on June 17, 2008. Filed under: Travel, Uncategorized | Tags: , , , , , , , , , , , |

Breaking news air travelers!! Just announced today that American and United Airlines will now be paying their own employees to stand at the entrance to security check points to “Strictly Enforce” Carry-on Luggage. (Remember as I have stated before, when the big carriers do this, the other carriers tend to follow suit.)

With the new checked baggage fees imposed, the airlines are going to make sure they collect every fee they can for your bags that you have to check. So what does this mean to you?

If you are one of the travelers in their sights at security check point and they pull you out of line, you will have to return to their ticket counter to check and pay for the additional bags in question. Talk about increased frustrations on your part having to go through the chaos twice and then get back into the security line only to snear at the face of the person who just cost you another $25 bucks and then having them smile and tell you to have a pleasant flight :^(

Remember if this happens to you, make sure you remove any valuables that are not covered under the airlines “Contract of Carriage” a list which is already in my bookThe Empty Carousel a Consumer’s Guide to Checked and Carry-on Luggage written specifically to help you.

The security check point is not the place to become unruly either nor is there ever a place for that behavior in the airport so prepare yourself mentally and plan accordingly. You might get away with an extra tote as a carry-on bag on one leg of your travel but then only to have another agent at another airport force you to pay the money to check it!

When things like this come into play such as the new checked baggage fee, you WILL find inconsistency from one location to the next so prepare for that as well.

Prepare for a very new experience to only add to your already frustrating experience with traveling by air these days. The stage is set and I can see the storm of your frustrations building off in the distance and if we were talking weather, I would run for the basement………….

Oh, one last thing as a reminder, the airlines are charging you and keeping the fee for your checked luggage even if your luggage is delayed, lost, damaged, or pilfered.  “Now have a nice flight and remember we value you as our customer………………………” I am not buying it are you?

Best Travels to you and yours always,

Scott T. Mueller

Author: The Empty Carousel

www.TheEmptyCarousel.com

Scott@TheEmptyCarousel.com

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Almost 5 Million Travelers Stood Facing an Empty Baggage Carousel in 2007, Imagine The Entire City of Los Angeles Deserted!

Posted on May 8, 2008. Filed under: Travel, Uncategorized | Tags: , , , , , , , , , , , |

Your One-Of-A-Kind Air Travel Luggage Guide

Putting this problem into perspective for you; 5 Million people is more than the entire city limit population  of Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, Dallas, and San Jose (Not total of all cities combined but populations of each city listed according to the U.S. Census Bureau is less than number of travelers affected by mishandled luggage in 2007).

Imagine those cities completely vacant; where did all the people go, where is Oprah? (Well Oprah probably does not fly commercial airlines so we won’t count her) But all the other equally important people in these cities are at the airport looking for their missing luggage and filing lost luggage claims and suffering this major inconvenience!

Why do bags go missing you might ask? Are you at risk? Absolutely!! Let me explain.

Bags are lost for due to many different reasons and not because some distracted baggage handler makes a mistake, the scope is so much larger than that and the following bullet points will explain what can happen to cause your luggage to go missing:

  • Agent error in tagging your luggage.
  • Skycap errors in tagging your luggage.
  • Not tipping a skycap has purposefully caused your bags to not make your flight.
  • Inadequate airport baggage conveyor systems that can no longer handle the masses of luggage being moved these days. Example witnessed by myself, Orlando, FL International Airport and its baggage system was designed to process approximately 22 million travelers a year and now moves 250,000 bags per day, or  about 92 million bags per year and the systems cannot handle it and break down constantly. Unless millions of dollars in upgrades and redesigns are done, the problem will grow worse before it gets better and this means your bags become more likely to be in this mess and you will suffer for it.
  • Baggage handler error and loading your bag on the Columbus OH, cart instead of your destination in NY.
  • How about an entire cart of bags missing the intended flight! It happens every day around this country and the world. The U.S. is not the only problem area in this world of travel these days.
  • Weather can cause mishandled luggage, aircraft down grades in equipment (going from a large aircraft to a smaller available aircraft.)
  • Cancelled flights
  • Aircraft swaps, when you are ready to get on one airplane and then the gate changes to another aircraft and gate.
  • Commuter flights or regional jets have extreme weight and balance issues and many times bags are bumped to accommodate passengers and the you have no control over whether your bag is one of the bags taken off to accommodate another passenger. Your bag will not follow you until another airplane can carry your bag to reunite with you. This problem is growing as more carriers are looking to replace large jets in certain markets to maintain cost effective.
  • Weather can play a major role in whether your luggage makes it with you or not because of the complications it can cause for an airline.
  • TSA has also added to the problem, short staffing will delay the processing of your bags even if you arrive to the airport on time and your bag can and will miss your flight.
  • How about this reality, you the traveler cause problems for your self and your fellow travelers by taking the wrong bag with you off the baggage carousel! I have had customers contact their attorney to file a law suit against the person who took their bag by mistake and held it hostage until the airlines footed the bill to pick up the mistaken bag and deliver the passenger’s bag who was at fault. Then the airline has to get the bag and pay for delivery to the customer who innocent in all this and it is not the airlines doing but your mistake. This is not rare folks, it happens every week and every day in this country.
  • How about theft at the baggage carousel? The airlines do not tell you about this but I will in my next blog and I will let you see for yourself what the news media discovered and why they came to me!!
  • There are more reasons why your luggage goes missing but I think you have an idea now.

Everyone thinks the know what to do with their luggage when they travel until I start to talk to them and then they are amazed and fascinated at what they don’t know.  The Empty Carousel a Consumer’s Guide to Checked and Carry-on Luggage  will provide all the answers you need to make your travel experience the best it can be. http://theemptycarousel.comThe website will be redone soon with more features and more informative information. Please take time to look through the website as there are links to help you see which airline is working the hardest for your luggage to be with you when you arrive and on the downside, the airlines who you have the most to worry about with regards to your luggage.

As always best travels to you and your bags, may you both arrive together where ever you may be going.

Scott T. Mueller

Author The Empty Carousel a Consumer’s Guide to Checked and Carry-on Luggage

scott@TheEmptyCarousel.com

 

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